Achieve unparalleled ‘speed to value’ via in-the-moment PX insights

  • Capture in-moment emotions by location, hour and day

  • Pinpoint what causes negative feedback and enroll the whole organization in acting quickly to address

  • Provide a consistent patient experience

  • Focus on the things that truly make a difference for your patients

Jeff Cywinski

“HappyorNot has allowed us to very simply review our workflow in respect to pharmacy customer engagement and then maximize operations to improve customer satisfaction.”

Jeff Cywinski
Director of Pharmacy,
Chase Brexton Health Care, United States

Other brands already using the HappyOrNot SmileyAnswers™ solution

Other brands already using the HappyOrNot SmileyAnswers™ solution

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Patients are going to move to get care where their needs are being met

Consumerism has reached health care – patients now have the same high expectations for healthcare as they do for everything else

2/3rds

…of all companies are now competing primarily on the basis of experience

95%

…of decision-making is driven by emotion and the memory of an experience impacts return visits

43%

…of patients say wait time is the most frustrating part of visiting a doctor

20%

…of patients have changed doctors because of long wait times

Typical patient surveys are inadequate due to time lag on results, small sample sizes and admin burden.

Determine how patients and their visitors feel ‘in the moment’ and immediately address the bad experiences, build on the good experiences, and show you are listening!

Sources: PwC Future of CX; PatientPop; Forrester; Beryl Institute.

Differentiate yourself from the pack with SmileyAnswers

The next-gen PX management tool that lets you monitor patient sentiment in real-time and take action

Easy Set-Up & Low Cost!

Maximum Response Rates!

Safe! Using Antimicrobial Screens!

Physical & Digital Solutions!

Empowering Real-Time Data!

Integrate with Existing PX Tools!

live sharing
  • Live sharing at a touch of a button

  • Updated every 15 minutes

Align data collection with business goals and make PX a verifiable and actionable KPI of organization success.

Real-Time Collaboration and Alerting

real-time alerts
  • Immediate action to changes in PX levels

  • Reach the right person with push notifications to mobile

  • Alert acknowledgement and commenting

  • Commenting provides a record of the situation, improving communication and service development planning

  • Email alerts as supporting channel

What award-winning media are making of the HappyOrNot® SmileyAnswers™ customer feedback management tool

forbes

Creating a customer experience growth mindset is the key to growing retail businesses In 2021

wall street journal

Instant feedback ‘Smiley’ buttons go touchless in pandemic

Companies are developing contactless interfaces to gauge the sentiment of consumers now wary of touching buttons.

the new yorker

Customer satisfaction at the push of a button

HappyOrNot® terminals look simple, but the information they gather is revelatory.