• HAPPY CUSTOMERS MAKE
    HAPPY BUSINESSES

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Is Your Patient’s Experience Positive?

A key motivating factor behind the success of healthcare facilities is ‘The better the patients feel emotional, the faster they will heal physically’. Positive patient and visitor experiences along with improved performance help boost your organization’s image. Our HappyOrNot service monitors performance and focuses on satisfaction to help you successfully meet these goals.

With global insight gained from nearly a decade of experience in both private and public healthcare facilities, we are here to help you improve your patient and visitor satisfaction as well as the quality of your patient care. Through HappyOrNot’s service, you can continuously monitor how satisfied your patients are with your performance. With HappyOrNot, you can find other ways to establish an appealing image and brand presence, collect valuable data, and attract the best medical personnel to join your team.

HappyorNot Industry
Insights

  • 12% improvement in Patient and Visitor Satisfaction per year
  • Healthcare Industry Patient & Visitor Satisfaction Benchmark 88%

Positive Experiences Enhance Your Healthcare Success

  • Improved quality of care – Patient retention
  • Attracts new professionals through improved image– Recruitment
  • Recommend your facilities to their friends and family– Referral rate

Examples Of HappyOrNot Uses For Healthcare

Case Study

Majoria Drugs has proudly served generations of customers on both sides of the Mississippi River since 1968. Two store locations in the New Orleans area, each with large pharmacies, large front-ends and large vitamin/supplement departments.

Target: Improve customer service and customer engagement

The Comments Cards method was used by both pharmacy locations to collect customer feedback on the quality of customer service, yet proved ineffective as it required many labour hours to assess and produced a very low number of responses. The HappyOrNot service launch resulted in higher response volumes and customer engagement.

Additional Features

WEB & EMAIL REPORTS

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Role, location, and time-based result summaries automatically sent to your email

INTERACTIVE REPORTS

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1-page printable summary report for sharing your results internally and at location

SOCIAL SHARING

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Click-to-share summary image for sharing your results online

MISUSE PROTECTION

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Built-in custom settings that filter out repeated button presses and ensure result data accuracy

HAPPYORNOT API

Integrate your HappyOrNot results into your company’s own dashboard(s) with our Application Programming Interface

REAL TIME ALERTS

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Available for the Smiley Terminal
Automated email notification when negative responses, in a specific location, exceed a pre-set value during a specified timeframe

BRANDING PACK

Smiley Terminal: Branded stand + question sign (A3 / A4)

Smiley Touch: Branded stand + attention sign (A4)

SOME CLIENTS WE HAVE WORKED WITH