• REPORTING SERVICE

Clear and actionable analytics via cloud-based reporting services, email reports,
and API with net promoter score compatibility.


Quick View

A simple visual summary of key performance results

  • See the status and direction of your customer experience

  • Save time by receiving the most important data instantly.

  • Automated industry benchmarking

Analytics

Easy to use toolset to delve deeper into the data

  • Full region and unit level benchmarking controls.

  • Export capability of data to PDF, Excel, Powerpoint, customer reports, and images.

  • Filter results by time, location, date, and hour.

Additional Features

WEB & EMAIL REPORTS

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Role, location, and time-based result summaries automatically sent to your email

INTERACTIVE REPORTS

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1-page printable summary report for sharing your results internally and at location

SOCIAL SHARING

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Click-to-share summary image for sharing your results online

MISUSE PROTECTION

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Built-in custom settings that filter out repeated button presses and ensure result data accuracy

HAPPYORNOT API

Integrate your HappyOrNot results into your company’s own dashboard(s) with our Application Programming Interface

REAL TIME ALERTS

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Available for the Smiley Terminal
Automated email notification when negative responses, in a specific location, exceed a pre-set value during a specified timeframe

BRANDING PACK

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Smiley Terminal: Branded stand + question sign (A3 / A4)

Smiley Touch: Branded stand + attention sign (A4)

SOME CLIENTS WE HAVE WORKED WITH