• HAPPY CUSTOMERS MAKE
    HAPPY BUSINESSES

Want To Grow Your Profits With Happier Customers?

It is vital to engage and listen to your customers in order to differentiate yourself from your competitors, grow your profits, and become a retail market leader. HappyOrNot can help you take steps to achieve this.

Some of the largest global retail chain organizations have utilized this smart service for years. HappyOrNot offers a simple and easy-to-use way to collect valuable and insightful feedback data from your customers.  It can also analyze current service performance and gather intelligence to make strategic operational improvement decisions. Through HappyOrNot’s Key Performance Indicator(KPI) and management tools, you can also effortlessly measure customer-centric KPIs like customer retention and customer satisfaction.

HappyorNot Industry
Insights

  • 10% improvement in Customer Satisfaction per year
  • Retail Industry Customer Satisfaction Benchmark - 84.5%

Satisfied Customers Benefit Your Bottom Line

  • Spend more during each visit – Basket size and revenue
  • Visit more often – Loyalty and churn
  • Recommend your brand – Referral and conversion rates

Examples Of HappyOrNot Uses For Retail

Case Study

Currys PC World, a division of Dixons Carphone, wanted immediate customer feedback on shopping experience in order to identify best practices that could be shared amongst locations.

In Q4 2013, Dixons Carphone deployed HappyOrNot to most Currys PC World locations to measure their customers’ in-store experiences.

Their goal was to be able to identify which locations, at what days and hours, were in need of operational improvements to increase customer happiness and demonstrate its commitment to a strong focus on customer satisfaction.

Additional Features

WEB & EMAIL REPORTS

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Role, location, and time-based result summaries automatically sent to your email

INTERACTIVE REPORTS

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1-page printable summary report for sharing your results internally and at location

SOCIAL SHARING

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Click-to-share summary image for sharing your results online

MISUSE PROTECTION

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Built-in custom settings that filter out repeated button presses and ensure result data accuracy

HAPPYORNOT API

Integrate your HappyOrNot results into your company’s own dashboard(s) with our Application Programming Interface

REAL TIME ALERTS

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Available for the Smiley Terminal
Automated email notification when negative responses, in a specific location, exceed a pre-set value during a specified timeframe

BRANDING PACK

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Smiley Terminal: Branded stand + question sign (A3 / A4)

Smiley Touch: Branded stand + attention sign (A4)

SOME CLIENTS WE HAVE WORKED WITH