• HAPPY CUSTOMERS MAKE
    HAPPY BUSINESSES

Want To Be The Best In Your Service Industry?

In order for your Service organization to stand apart from competitors, grow profits, and achieve success, it is imperative to provide top-notch service, positive experiences, and value.  Gaining valuable data insight to make strategic improvement decisions is essential, so you need the right tools to easily collect the information from your customers. And that is where HappyOrNot can help.

HappyOrNot’s intelligent service is used across the globe by a wide range of Service sector organizations. We have years of experience of providing our customer satisfaction and performance monitoring services. You can easily measure, monitor, and track KPIs like customer satisfaction and customer loyalty as well as your service performance with our Key Performance Indicator and management tools.

HappyorNot Industry
Insights

  • 10% improvement in customer satisfaction per year
  • Service Industry Customer Satisfaction Benchmark 84%

Better Service Performance Makes Happier Customers

  • Improved brand image and service reputation
  • Increases referrals and repeat customers – Conversion and Retention
  • Increases competitiveness and profit growth – Market Share, Revenue

Examples Of HappyOrNot Uses For Services

Case Study

HappyOrNot is a standard part of our restaurant concept. We can ensure the quality required by quality standards, our operators have a state-of-the-art tool and motivator to help them exceed their targets and gain rewards, and our lunch customers have a convenient way to give feedback and see the results via the customer interaction reports.

Laura Krusius, Head of Frontline Services, Technopolis Restaurants and Catering Industry

Additional Features

Web & Email Reports

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Role, location, and time-based result summaries automatically sent to your email

Interactive Reports

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1-page printable summary report for sharing your results internally and at location

Social Sharing

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Click-to-share summary image for sharing your results online

Misuse Protection

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Built-in custom settings that filter out repeated button presses and ensure result data accuracy

HappyOrNot API

Integrate your HappyOrNot results into your company’s own dashboard(s) with our Application Programming Interface

Real Time Alerts

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Available for the Smiley Terminal
Automated email notification when negative responses, in a specific location, exceed a pre-set value during a specified timeframe

Branding Pack

Smiley Terminal: Branded stand + question sign (A3 / A4)

Smiley Touch: Branded stand + attention sign (A4)

Some Clients We Have Worked With