• HAPPY CUSTOMERS MAKE
    HAPPY BUSINESSES

smiley answers transport

Do You Offer A Great Travel Experience?

Successful transportation organizations provide its passengers and customers with timely and quality service as well as positive travelling experiences.HappyOrNot service can help measure your service performance whether your organization’s mission is to transport people or products.

HappyOrNot’smany years of global experience in the transportation sectors and our innovative service help your organization stand out from others, become a transportation market leader, and grow your profits.  Monitoring your passenger and customer satisfaction and your service performance comes easily through HappyOrNot service’s Key Performance Indicator(KPI) and management tools.

HappyorNot Industry
Insights

  • 10% improvement in traveler satisfaction per year
  • Transportation Industry Traveler & Customer Satisfaction Benchmark 80%

Improved Traveler Experience Uplifts Your Operational Performance

  • Increases Global Ranking – Competitiveness
  • Attracts new travelers and passengers – Revenue and Growth
  • Improves image and reputation – Repeat travelers

Examples Of HappyOrNot Uses For Transportation

Case Study

Dallas Fort Worth International (DFW) Airport warmly welcomes more than 64 million customers along their journey every year, elevating DFW to a status as one of the most frequently visited superhub airports in the world.  DFW customers can choose among 156 domestic and 55 international nonstop destinations worldwide.

TARGET: To accurately gauge how customers view airport facilities and experience every day.

DFW Airport launched the HappyOrNot service in 2014 to get daily feedback from and learn the experiences of the millions of customers passing through the airport, with the goal to elevate and improve it.

Additional Features

WEB & EMAIL REPORTS

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Role, location, and time-based result summaries automatically sent to your email

INTERACTIVE REPORTS

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1-page printable summary report for sharing your results internally and at location

SOCIAL SHARING

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Click-to-share summary image for sharing your results online

MISUSE PROTECTION

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Built-in custom settings that filter out repeated button presses and ensure result data accuracy

HAPPYORNOT API

Integrate your HappyOrNot results into your company’s own dashboard(s) with our Application Programming Interface

REAL TIME ALERTS

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Available for the Smiley Terminal
Automated email notification when negative responses, in a specific location, exceed a pre-set value during a specified timeframe

BRANDING PACK

Smiley Terminal: Branded stand + question sign (A3 / A4)

Smiley Touch: Branded stand + attention sign (A4)

SOME CLIENTS WE HAVE WORKED WITH