Want to be the best in the business?<\/h1>\n<\/div><\/div><\/div>In order for your Service organisation to stand apart from competitors, grow profits, and achieve success, it is imperative to provide top-notch service, positive experiences, and value. Gaining valuable data insight to make strategic improvement decisions is essential, so you need the right tools to easily collect the information from your customers. And that is where HappyOrNot\u00ae can help.<\/p>\n<\/div><\/div><\/div>
HappyOrNot\u00ae\u2019s intelligent service is used across the globe by a wide range of service sector organisations. We have years of experience of providing our customer satisfaction and performance monitoring services. You can easily measure, monitor, and track KPIs like customer satisfaction and customer loyalty as well as your service performance with our Key Performance Indicator and management tools.<\/p>\n<\/div><\/div><\/div><\/div><\/div>
<\/div><\/div><\/div>Product spotlight<\/span><\/p>\nSmiley Wall\u2122<\/span><\/p>\n<\/div><\/div>The ultimate \u201crestroom care, space saver\u201d. Compact and completely wireless, place it exactly where needed in any restroom<\/p>\n<\/div>
- <\/i><\/span>\n
Question is printed on the changeable face-plate<\/p>\n<\/div><\/li>
- <\/i><\/span>\n
Easy to place as no drilling is required<\/p>\n<\/div><\/li>
- <\/i><\/span>\n
Place it low for persons with disabilities, or high to shield from children<\/p>\n<\/div><\/li>
- <\/i><\/span>\n
Real-time alerts with mobile device commenting<\/p>\n<\/div><\/li>
- <\/i><\/span>\n
Battery powered, lasts up to 3 years<\/p>\n<\/div><\/li><\/ul><\/div><\/div>
![\"The](\"https:\/\/smileyanswers.com\/staging\/4537\/wp-content\/uploads\/2019\/06\/smileywall_detail.jpg\" "\\"smileywall_detail\\"")
<\/span><\/div><\/div><\/div>With real-time alerts<\/h3>\n<\/div><\/div>- <\/i><\/span>\n
React to changes in satisfaction faster<\/p>\n<\/div><\/li>
- <\/i><\/span>\n
Customize parameters for alerting<\/p>\n
\n- Declining index level<\/li>\n
- Number of negative responses<\/li>\n
- Other criteria set by client<\/li>\n<\/ul>\n<\/div><\/li>
- <\/i><\/span>\n
Allow operations to optimize staff<\/p>\n<\/div><\/li>
- <\/i><\/span>\n
Service customer\u2019s needs in real-time<\/p>\n<\/div><\/li><\/ul><\/div><\/div>
![\"happy-or-not](\"https:\/\/smileyanswers.com\/staging\/4537\/wp-content\/uploads\/2019\/06\/real_time_alerts.jpg\" "\\"real_time_alerts\\"")
<\/span><\/div><\/div><\/div>\u2026and now with commenting<\/h3>\n<\/div><\/div>Builds an operational repository for key reasons behind alerts:<\/p>\n<\/div>
- <\/i><\/span>\n
Data in one place<\/p>\n<\/div><\/li>
- <\/i><\/span>\n
Drive operational improvements<\/p>\n<\/div><\/li>
- <\/i><\/span>\n
Drive engagement with operational staff<\/p>\n<\/div><\/li><\/ul><\/div><\/div>
![\"happy-or-not](\"https:\/\/smileyanswers.com\/staging\/4537\/wp-content\/uploads\/2019\/06\/realtime_alert_commenting-e1561441668451.jpg\" "\\"realtime_alert_commenting\\"")
<\/span><\/div><\/div><\/div><\/div><\/div>HappyOrNot\u00ae\u2122 industry insights<\/span><\/h2>\n<\/div><\/div><\/div><\/div><\/div>10%<\/div><\/div><\/div><\/div><\/div>Improvement in customer satisfaction per year.<\/p>\n<\/div><\/div><\/div>
84%<\/div><\/div><\/div><\/div><\/div>Service Industry Customer Satisfaction Benchmark.<\/p>\n<\/div><\/div><\/div>
<\/div><\/div><\/div><\/div>Better Service Performance Makes Happier Customers<\/span><\/h2>\n<\/div><\/div><\/div><\/i><\/div>Improved brand image and service reputation.<\/p>\n<\/div><\/div><\/div>
<\/i><\/div>Increases referrals and repeat customers \u2013 conversion and retention.<\/p>\n<\/div>
<\/div><\/div><\/div><\/i><\/div>Increases competitiveness and profit growth \u2013 market share & revenue.<\/p>\n<\/div><\/div><\/div><\/div><\/div>
<\/div><\/div>![]()
<\/span><\/div><\/div>“We\u2019ve found that the HappyOrNot\u00ae Smiley Terminals enable students to submit continuous, fact-driven data.”<\/span><\/p>\nCourtney Hill<\/strong><\/span>
\nDirector of Marketing for Chartwells Higher Education<\/p>\n<\/div><\/div>Improving Catering Services in Universities and Colleges<\/h3>\n
Chartwells Higher Education Dining Services is a leader in the higher education contract foodservice market, partnering with over 290 colleges and universities of all sizes across the United States.<\/p>\n<\/div><\/div><\/div>
In order for your Service organisation to stand apart from competitors, grow profits, and achieve success, it is imperative to provide top-notch service, positive experiences, and value. Gaining valuable data insight to make strategic improvement decisions is essential, so you need the right tools to easily collect the information from your customers. And that is where HappyOrNot\u00ae can help.<\/p>\n<\/div><\/div><\/div>
HappyOrNot\u00ae\u2019s intelligent service is used across the globe by a wide range of service sector organisations. We have years of experience of providing our customer satisfaction and performance monitoring services. You can easily measure, monitor, and track KPIs like customer satisfaction and customer loyalty as well as your service performance with our Key Performance Indicator and management tools.<\/p>\n<\/div><\/div><\/div><\/div><\/div>
Product spotlight<\/span><\/p>\n Smiley Wall\u2122<\/span><\/p>\n<\/div> The ultimate \u201crestroom care, space saver\u201d. Compact and completely wireless, place it exactly where needed in any restroom<\/p>\n<\/div> Question is printed on the changeable face-plate<\/p>\n<\/div><\/li> Easy to place as no drilling is required<\/p>\n<\/div><\/li> Place it low for persons with disabilities, or high to shield from children<\/p>\n<\/div><\/li> Real-time alerts with mobile device commenting<\/p>\n<\/div><\/li> Battery powered, lasts up to 3 years<\/p>\n<\/div><\/li><\/ul><\/div><\/div> React to changes in satisfaction faster<\/p>\n<\/div><\/li> Customize parameters for alerting<\/p>\n Allow operations to optimize staff<\/p>\n<\/div><\/li> Service customer\u2019s needs in real-time<\/p>\n<\/div><\/li><\/ul><\/div><\/div> Builds an operational repository for key reasons behind alerts:<\/p>\n<\/div> Data in one place<\/p>\n<\/div><\/li> Drive operational improvements<\/p>\n<\/div><\/li> Drive engagement with operational staff<\/p>\n<\/div><\/li><\/ul><\/div><\/div> Improvement in customer satisfaction per year.<\/p>\n<\/div><\/div><\/div> Service Industry Customer Satisfaction Benchmark.<\/p>\n<\/div><\/div><\/div> Improved brand image and service reputation.<\/p>\n<\/div><\/div><\/div> Increases referrals and repeat customers \u2013 conversion and retention.<\/p>\n<\/div> Increases competitiveness and profit growth \u2013 market share & revenue.<\/p>\n<\/div><\/div><\/div><\/div><\/div> “We\u2019ve found that the HappyOrNot\u00ae Smiley Terminals enable students to submit continuous, fact-driven data.”<\/span><\/p>\n Courtney Hill<\/strong><\/span> Chartwells Higher Education Dining Services is a leader in the higher education contract foodservice market, partnering with over 290 colleges and universities of all sizes across the United States.<\/p>\n<\/div><\/div><\/div><\/span><\/div><\/div><\/div>With real-time alerts<\/h3>\n<\/div>
\n
<\/span><\/div><\/div><\/div>\u2026and now with commenting<\/h3>\n<\/div>
<\/span><\/div><\/div><\/div><\/div><\/div>HappyOrNot\u00ae\u2122 industry insights<\/span><\/h2>\n<\/div><\/div><\/div>
Better Service Performance Makes Happier Customers<\/span><\/h2>\n<\/div><\/div><\/div>
<\/span><\/div>
\nDirector of Marketing for Chartwells Higher Education<\/p>\n<\/div>Improving Catering Services in Universities and Colleges<\/h3>\n