{"id":1565,"date":"2019-11-06T11:35:19","date_gmt":"2019-11-06T11:35:19","guid":{"rendered":"https:\/\/2021dev.smileyanswers.com\/?p=1565"},"modified":"2019-11-06T14:19:34","modified_gmt":"2019-11-06T14:19:34","slug":"improving-the-patient-experience-in-the-physicians-office-with-real-time-feedback","status":"publish","type":"post","link":"https:\/\/smileyanswers.com\/staging\/4537\/improving-the-patient-experience-in-the-physicians-office-with-real-time-feedback\/","title":{"rendered":"Improving the Patient Experience in the Physician\u2019s Office with Real-Time Feedback"},"content":{"rendered":"

The patient experience continues to evolve as more patients look online<\/a> for guidance on who they can trust for their individual healthcare needs.\u00a0 As physicians continue to look for ways to provide better outcomes for their patients while navigating the constant changes in technology and patient expectations, having a simple and easy way to collect patient and family feedback will become more valuable to understanding how the patient views their experience.\u00a0 The reputation of a physician’s practice is consistently being put under a microscope in this 24\/7 online environment.<\/p>\n

Real Time Insight with the Four Smiley\u2019s<\/span><\/h4>\n

With the four Smiley\u2019s (listed below) and the HappyOrNot\u00ae Reporting System<\/a>, physicians can spend their time focused on the patient experience while capturing real-time feedback from both patients and their families.\u00a0 Each of the four Smiley\u2019s has a unique role in measuring and improving the patient experience at various points of care.\u00a0 Since each of the four Smiley\u2019s captures a perception while a patient is \u201cIn\u201d the experience, the physician knows that each patient has an opportunity to give their voice and that the feedback provided is more accurate since it is coming in real time.<\/p>\n

Smiley Terminal<\/em><\/span><\/h4>\n

The Smiley Terminal<\/a> is a battery-operated kiosk that can be moved easily to various touchpoints within the physician\u2019s office.\u00a0 It allows the physician to ask a designed question which allows for the patient to provide their sentiment quickly and easily.\u00a0 Since the process is so simple and engaging, the amount of feedback rises which provides the office more valuable insight to improve the patient experience.<\/p>\n

Smiley Wall<\/em><\/span><\/h4>\n

The Smiley Wall<\/a> allows for a physician\u2019s office with limited floor space to collect patient feedback with a peel and stick unit that is attached to the wall.\u00a0 The Smiley Wall unit is similar to the Smiley Terminal in that it is a one question feedback system that allows for the patient to give that quick insight into their current sentiment.<\/p>\n

Smiley Touch<\/em><\/span><\/h4>\n

The Smiley Touch<\/a> is a plug-in kiosk that allows for additional feedback from the patient.\u00a0 Along with the initial first question, a second screen provides the opportunity for the office to ask a patient which touchpoint directed their positive or negative response.\u00a0 Lastly, the third screen allows for typed feedback to gain more insight into what the patient is feeling at that particular moment.\u00a0\u00a0 The feedback provided is immediately displayed on the dashboard to allow for quick and impactful changes to improve the patient experience.<\/p>\n

Web Smiley<\/em><\/span><\/h4>\n

The Web Smiley<\/a> is a way for a physician\u2019s office to collect real time feedback while the patient is in the web site experience.\u00a0 It allows for an initial response plus additional feedback from the patient within the second screen.\u00a0 This allows the office to capture the whole experience including both the office and online.<\/p>\n

Sharing Successes<\/span><\/h4>\n

Since potential and current patient perception play an increasing role in a physician’s practice, having a way to share successes is important.\u00a0 A distinct advantage of the HappyOrNot\u00ae Reporting System is that it allows for live sharing of the feedback provided.\u00a0 This shows the potential patient (either online with social media or at the office location with a physical print out\/digital board display) what other patients are saying about their experience.\u00a0 This focus on the positive impacts both patients and the staff as they see the improvements made and shared.<\/p>\n

Wrapping it Up<\/span><\/h4>\n

Capturing the patient experience in real time is important for improving the physician’s reputation in this current healthcare environment.\u00a0 By using one or a combination of the four Smileys provided by SmileyAnswers<\/a>, the patient is allowed the opportunity to give their voice anonymously and in real time.\u00a0 This allows the office to focus on what is really important:\u00a0 the patient.\u00a0 By sharing their successes online either through social media or at their practice with a physical or digital display, current and potential patients can monitor the practices performance.\u00a0 This constant focus on improving the patient experience will help the physician’s office become stronger and more sustainable.<\/p>\n

About SmileyAnswers<\/span><\/h4>\n

SmileyAnswers provides the HappyOrNot\u00ae solution to over 600 healthcare facilities.\u00a0 Healthcare<\/a> providers can measure patient experiences in real time to discover hidden pain points using one or a combination of the four Smiley\u2019s from HappyOrNot\u00ae.\u00a0 With quick changes at these discovered pain points, providers can follow their performance improvement projects and be on top of changing expectations and perceptions of both patients and staff.\u00a0 With live and other social sharing tools, the positive improvements can be shared to current and prospective customers and patients to enhance the facilities reviews and patient perceptions.\u00a0 The HappyOrNot\u00ae solution is used in over 100 different countries and recently passed 1 billion feedbacks.<\/p>\n<\/div>

contact us<\/span><\/a><\/div><\/div><\/div>
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