{"id":1876,"date":"2020-04-24T15:46:22","date_gmt":"2020-04-24T15:46:22","guid":{"rendered":"https:\/\/2021dev.smileyanswers.com\/?p=1876"},"modified":"2020-04-25T09:10:11","modified_gmt":"2020-04-25T09:10:11","slug":"engage-with-your-customers-and-employees-utilizing-new-digital-solutions","status":"publish","type":"post","link":"https:\/\/smileyanswers.com\/staging\/4537\/engage-with-your-customers-and-employees-utilizing-new-digital-solutions\/","title":{"rendered":"Engage with your Customers and Employees Utilizing New Digital Solutions"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1456px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_2_3 2_3 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:66.666666666667%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:2.88%;--awb-width-medium:66.666666666667%;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:2.88%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\"><p>Organizations around the world are seeking solutions to adapt in the new business environment that is forming. Customers are discovering different ways to purchase the goods and services they need while postponing or discarding other methods.\u00a0 Employees are attempting to learn what this new environment will mean to them, their families, and their careers.\u00a0 In both cases, expectations and perceptions are changing quickly as individuals are seeking ways to adapt and move forward.\u00a0 It is an important time for many businesses as it can be the difference of thriving in a new business environment or closing the doors for good. SmileyAnswers can help organizations adapt and thrive through this change by providing new solutions that allow simple, effective, real-time feedback at more touchpoints and in <a href=\"https:\/\/smileyanswers.com\/staging\/4537\/gotouchless-digital\/\">&#8220;touchless&#8221;<\/a> ways.<\/p>\n<h4><span style=\"color: #16ad31;\">New members to the SmileyAnswers family \u2013 Smiley Link and Smiley Digital<\/span><\/h4>\n<p>As the need for touchless and digital feedback options rise, two new members were added to the Smiley family to meet this need. The first is the Smiley Link.\u00a0 Using QR codes on the <a href=\"https:\/\/smileyanswers.com\/staging\/4537\/smiley-touch\/\">Smiley Touches<\/a> and <a href=\"https:\/\/smileyanswers.com\/staging\/4537\/smiley-terminal\/\">Smiley Terminals<\/a>, a customer or an employee can provide feedback to the question that is provided using a <a href=\"https:\/\/smileyanswers.com\/staging\/4537\/gotouchless-digital\/\">&#8220;touchless&#8221;<\/a> option.\u00a0 It is simple way for customers and employees to respond and have their voices heard.<\/p>\n<p>The other new family member is the Smiley Digital. The Smiley Digital includes solutions to help you manage and improve your digital performance for both customers and employees.\u00a0 The three products within the Smiley Digital solution include Pop-up, Embed, and Solo.\u00a0 A brief description of how each solution can help your business is highlighted below:<\/p>\n<ul>\n<li><strong>Pop-up<\/strong>: Ideal for one-time uses \u2013 eCommerce and Thank you pages<\/li>\n<li><strong>Embed<\/strong>: Surveys that can be placed on web pages, emails, apps, and other strategic locations<\/li>\n<li><strong>Solo<\/strong>: A micro-feedback solution that can be used for both physical and digital engagements<\/li>\n<\/ul>\n<h4><span style=\"color: #16ad31;\">Capturing the whole experience journey for customers and employees<\/span><\/h4>\n<p>With the additional ways of collecting <a href=\"https:\/\/smileyanswers.com\/staging\/4537\/gotouchless-digital\/\">&#8220;touchless&#8221;<\/a> and digital feedback, SmileyAnswers is set to be uniquely situated to help you capture the whole journey for both your customers and employees.\u00a0 Measure sentiment at your most impactful touchpoints.\u00a0 Capture physical touchpoint sentiments using the Smiley Touch or the Smiley Terminal.\u00a0 This can be done with a kiosk, on a table top, an attachment to a wall, or on a railing (The rail option is currently available with the Smiley Terminal).\u00a0 Add the Smiley Link to these physical touchpoint feedbacks to give customers and employees a \u201ctouchless\u201d way to communicate their viewpoints. For digital touchpoints, consider using the Smiley Digital to obtain real-time feedback. You can capture real-time feedback on your web pages, blog posts, emails, apps, digital books and white papers, and more.\u00a0 There a lot of options to improve the online experience for all stakeholders.<\/p>\n<h4><span style=\"color: #16ad31;\">Wrapping it up<\/span><\/h4>\n<p>The business world is changing rapidly due to the recent COVID-19 virus outbreak.\u00a0 Adapting to the changes both on the customer and the employee side will be vital for businesses to survive and grow. SmileyAnswers is adapting to this environment to help your organization measure and improve the experiences you bring with simple, effective, real-time feedback.\u00a0 With the ability now to capture feedback at all important physical and digital touchpoints, your organization can use the real-time feedback it obtains and be on top of changing expectations and perceptions. This will allow you to find new hidden pain points faster to make positive changes, increase productivity, and improve your brand and bottom line. Visit SmileyAnswers to learn more about these exciting new products and services.\u00a0 Set up a demo and let\u2019s have a conversation on how we can work together to improve experiences for both your customers and employees.<\/p>\n<h4><span style=\"color: #16ad31;\">About SmileyAnswers<\/span><\/h4>\n<p>SmileyAnswers provides the HappyOrNot\u00ae solution to help organizations improve experiences for customers, patients, and employees.\u00a0 Organizations can measure experiences in real-time to discover hidden pain points using one or a combination of the Smiley family provided by SmileyAnswers.\u00a0 With quick changes at these discovered pain points, organizations can follow their performance improvement projects and be on top of changing expectations and perceptions of both customers and employees.\u00a0 With live and other social sharing tools, the positive improvements can be shared to current and prospective customers and patients to enhance the organizations reviews and brand.\u00a0 The HappyOrNot\u00ae solution is used in over 100 different countries and has surpassed 1 billion feedbacks.<\/p>\n<\/div><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-four\" style=\"--awb-text-color:#16ad31;--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h4 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:20;--minFontSize:20;line-height:1.25;\">Try Smiley Digital right now!<\/h4><\/div><div class=\"fusion-text fusion-text-2\"><ol>\n<li>Just scan the QR code with your smartphone and open the link.<\/li>\n<li>Select the Smiley best representing your experience.<\/li>\n<li>Then provide additional comments then submit.<\/li>\n<\/ol>\n<\/div><div class=\"fusion-image-element\" style=\"--awb-max-width:250px;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-1 hover-type-none\"><img decoding=\"async\" width=\"640\" height=\"640\" alt=\"real-time actionable insight increases employee satisfaction\" title=\"QR-Code-Smiley-Touch-Demo-Crisis\" src=\"https:\/\/smileyanswers.com\/staging\/4537\/wp-content\/uploads\/2020\/04\/QR-Code-Smiley-Touch-Demo-Crisis.png\" class=\"img-responsive wp-image-1675\" srcset=\"https:\/\/smileyanswers.com\/staging\/4537\/wp-content\/uploads\/2020\/04\/QR-Code-Smiley-Touch-Demo-Crisis-200x200.png 200w, https:\/\/smileyanswers.com\/staging\/4537\/wp-content\/uploads\/2020\/04\/QR-Code-Smiley-Touch-Demo-Crisis-400x400.png 400w, https:\/\/smileyanswers.com\/staging\/4537\/wp-content\/uploads\/2020\/04\/QR-Code-Smiley-Touch-Demo-Crisis-600x600.png 600w, https:\/\/smileyanswers.com\/staging\/4537\/wp-content\/uploads\/2020\/04\/QR-Code-Smiley-Touch-Demo-Crisis.png 640w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/><\/span><\/div><div class=\"fusion-text fusion-text-3\"><p><a href=\"http:\/\/smiley.link\/HBKRN\">smiley.link\/HBKRN<\/a><\/p>\n<\/div><div ><a class=\"fusion-button button-flat fusion-button-default-size button-default fusion-button-default button-1 fusion-button-default-span fusion-button-default-type\" target=\"_self\" href=\"mailto:sales@smileyanswers.com?subject=GoTouchless Inquiry from post\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">contact us<\/span><\/a><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_3 1_3 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:33.333333333333%;--awb-margin-top-large:0px;--awb-spacing-right-large:5.76%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.8399999999999%;--awb-width-medium:33.333333333333%;--awb-spacing-right-medium:5.76%;--awb-spacing-left-medium:3.8399999999999%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element\" style=\"text-align:center;--awb-max-width:700px;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-2 hover-type-none\"><img decoding=\"async\" width=\"2000\" height=\"1250\" alt=\"real-time actionable insight increases employee satisfaction\" src=\"https:\/\/smileyanswers.com\/staging\/4537\/wp-content\/uploads\/2020\/04\/hero.jpg\" class=\"img-responsive wp-image-1762\" srcset=\"https:\/\/smileyanswers.com\/staging\/4537\/wp-content\/uploads\/2020\/04\/hero-200x125.jpg 200w, https:\/\/smileyanswers.com\/staging\/4537\/wp-content\/uploads\/2020\/04\/hero-400x250.jpg 400w, https:\/\/smileyanswers.com\/staging\/4537\/wp-content\/uploads\/2020\/04\/hero-600x375.jpg 600w, https:\/\/smileyanswers.com\/staging\/4537\/wp-content\/uploads\/2020\/04\/hero-800x500.jpg 800w, https:\/\/smileyanswers.com\/staging\/4537\/wp-content\/uploads\/2020\/04\/hero-1200x750.jpg 1200w, https:\/\/smileyanswers.com\/staging\/4537\/wp-content\/uploads\/2020\/04\/hero.jpg 2000w\" sizes=\"(max-width: 640px) 100vw, 600px\" \/><\/span><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":1762,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"nf_dc_page":"","footnotes":""},"categories":[16,15,11],"tags":[1373,1372,549,1371,724],"class_list":["post-1876","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-satisfaction","category-emplyee-engagement","category-sectors","tag-covid-19","tag-customer-engagement","tag-employee-engagement","tag-gotouchless","tag-smileyanswers"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.6.1 (Yoast SEO v28.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Utilizing New Digital Solutions - with SmileyAnswers<\/title>\n<meta name=\"description\" content=\"We can help organizations adapt and thrive through this change by providing New 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