{"id":2582,"date":"2020-09-18T07:19:18","date_gmt":"2020-09-18T07:19:18","guid":{"rendered":"https:\/\/2021dev.smileyanswers.com\/?p=2582"},"modified":"2020-10-02T06:14:02","modified_gmt":"2020-10-02T06:14:02","slug":"289-positive-words-to-help-you-design-a-great-experience-part-one-of-a-three-part-series","status":"publish","type":"post","link":"https:\/\/smileyanswers.com\/staging\/4537\/289-positive-words-to-help-you-design-a-great-experience-part-one-of-a-three-part-series\/","title":{"rendered":"289 positive words to help you design a great experience \u2013 Part One of a three part series"},"content":{"rendered":"

On average, we as individuals speak over 7000 words a day<\/a>.\u00a0 The words we use make an imprint on the world around us.\u00a0 For companies that are competing for business and market share, the words spoken by their employees and customers have a tremendous impact on the success of that company.\u00a0 In this 24\/7 worldwide news and social media environment, positive or negative words can go viral in a heartbeat which can be both beneficial or detrimental to a company.\u00a0 Being on top of these words and understanding how people feel is vital to perception management.\u00a0 As we move forward, the customer and employee experience will continue to separate the industry leaders from the pack.\u00a0 By taking a more proactive and constant monitoring approach, your organization will be on top of the words that people are using to describe the people, products, services, and the experiences they have when doing business with your company.<\/p>\n

In the first of a three-part series, you will find below 289 positive words that you can use to be proactive in bringing positive experiences.\u00a0 Whether they are for customers, patients, students, citizens, or employees, being proactive and designing great experiences can put you on a successful path as a human experience leader.\u00a0 In the second part of this series, we will share touchpoints that you can mix these positive words with to provide great experiences along an individual’s journey with your organization.\u00a0 In the third and final part of this series, we will go into the measuring of a touchpoint and a journey to learn the words that people feel and share ideas to constantly improve the experiences you bring.<\/p>\n

Recommendation<\/h4>\n

We recommend that you print this post and bring it to a meeting or have it at your desk.\u00a0 Find and circle the words that you want the experiences in your organization to represent.\u00a0 Add to this list the words you do not find and feel free to share them with us.\u00a0 As you find words that you want to use, focus on what it will take to make that word a permanent part of your organizations culture and experiences.\u00a0 As an example, let\u2019s say you want \u201cExcitement\u201d to represent your organizations experience.\u00a0 The next step is to take that word and build that as part of your culture, training, and the touchpoints (next week’s post) that people experience every day at your business.\u00a0 As energy is focused on certain words, the words become part of the experience and atmosphere, thus driving these words into experiences, reviews, and stories about your business.<\/p>\n

Positive Words<\/h4>\n

Individual expectations and perceptions are constantly changing.\u00a0 Especially as we are moving through this pandemic.\u00a0 In a previous post<\/a>, we discussed how one study showed that people have moved from fear to anger as this pandemic has stayed around.\u00a0 \u00a0The words expressed by people will be different when they move from one emotion to another.\u00a0 In this post, we will cover positive words that you can review to put into the design of your experiences.\u00a0 Although it would be ideal if every positive word was part of an experience, each person has a limited amount of time and energy.\u00a0 As such, pick the words that most represent what you want to bring.\u00a0 The following list is a good starter list to get going on this objective.<\/p>\n<\/div>

Accepting
\nAccomplish
\nAction
\nAdmirable
\nAgeless
\nAid
\nAlert
\nAlive
\nAllow
\nAlways
\nAmazing
\nAmbition
\nAmusing
\nAnimate
\nAppealing
\nAppreciate
\nAstonish
\nApprove
\nAttentive
\nAuthentic
\nAvailable
\nAwesome<\/p>\n

Balance
\nBeautiful
\nBenefit
\nBelong
\nBest
\nBetter
\nBeyond
\nBig
\nBold
\nBonus
\nBreathtaking
\nBright
\nBrilliant
\nBuild<\/p>\n

Calm
\nCaptivating
\nCareful
\nCaring
\nCelebrate
\nCertain
\nCheerful
\nChoice
\nClean
\nClear
\nColorful
\nComfort
\nCommitment
\nCompassionate
\nCompetent
\nComplement
\nComplete
\nConfidence
\nConsiderate
\nConsistent
\nCool
\nCooperative
\nCourage
\nCourteous
\nCreative<\/p>\n

Daring
\nDazzled
\nDecent
\nDelights
\nDelivers
\nDependable
\nDesirable
\nDignity
\nDiversity
\nDrive
\nDynamic<\/p>\n

Eager
\nEasy
\nEducate
\nEffective
\nEfficient
\nElegant
\nEnable
\nEmpathetic
\nEmpowered
\nEncouraging
\nEndless
\nEnergetic
\nEngage
\nEnjoy
\nEntertaining
\nEnthusiastic
\nEqually
\nEverything
\nEveryone
\nExceptional
\nExcitement
\nExpertise
\nExquisite
\nExtra<\/p>\n

Fabulous
\nFair
\nFaithful
\nFamily
\nFantastic
\nFavorite
\nFascinating
\nFine
\nFirst
\nFlexible
\nFocused
\nFree
\nFresh
\nFriendly
\nFunny<\/p>\n

Gained
\nGenerous
\nGentle
\nGenuine
\nGift
\nGive
\nGood
\nGorgeous
\nGratitude
\nGreat
\nGuarantee
\nGuest
\nGuide<\/p>\n

Handy
\nHappy
\nHealthy
\nHelpful
\nHilarious
\nHip
\nHome
\nHonest
\nHope
\nHospitable
\nHumorous<\/p>\n

Ideal
\nImpactful
\nImpeccable
\nImpressive
\nImprove
\nIncredible
\nInnovative
\nInsightful
\nInspiring
\nIntegrity
\nIntent
\nInterest
\nInviting
\nInvolved
\nIrresistible<\/p>\n

Joy
\nJubilant
\nJust<\/p>\n

Kind
\nKnowledgeable<\/p>\n

Large
\nLaugh
\nLeader
\nLearn
\nLiberate
\nLife
\nLight
\nLikable
\nLovely
\nLoyal
\nLuxury<\/p>\n

Magnificent
\nManaged
\nMaster
\nMorale
\nMost
\nMotivating
\nMoved
\nMust<\/p>\n

New
\nNatural
\nNeat
\nNotable
\nNow
\nNice<\/p>\n

Offer
\nOpen
\nOpportunity
\nOptimistic
\nOrganized
\nOriginal
\nOutgoing
\nOutstanding<\/p>\n

Passionate
\nPatient
\nPeaceful
\nPerfect
\nPleasant
\nPlenty
\nPolite
\nPositive
\nPossible
\nPraise
\nPrecious
\nPrepared
\nPrice
\nPride
\nProactive
\nProductive
\nPromotion
\nPunctual
\nPure
\nPurpose<\/p>\n

Quality
\nQuick
\nQuiet<\/p>\n

Radiant
\nReady
\nReassuring
\nRecommend
\nRelaxing
\nReliable
\nReputable
\nReasonable
\nRefreshing
\nRelief
\nRespected
\nResponsible
\nResults
\nRewarding
\nRich
\nRight<\/p>\n

Safe
\nSatisfaction
\nSave
\nSelf-help
\nSensational
\nService
\nShining
\nSimple
\nSincere
\nSkilled
\nSmart
\nSmiling
\nSpecial
\nSpectacular
\nStable
\nStraightforward
\nStrong
\nStunning
\nSucceed
\nSuccessful
\nSuper
\nSupporting
\nSurprise
\nSympathetic<\/p>\n

Teach
\nTeam
\nTerrific
\nTestimonial
\nThankful
\nThrilling
\nTimely
\nTouched
\nTraining
\nTransform
\nTransparent
\nTrue
\nTrust<\/p>\n

Ultimate
\nUnconditional
\nUnderstanding
\nUnique
\nUpbeat
\nUplift
\nUseful
\nUser Friendly<\/p>\n

Validate
\nValue
\nVerify
\nVery
\nVibrant<\/p>\n

Warm
\nWelcome
\nWholesome
\nWilling
\nWin
\nWisdom
\nWonderful
\nWorthwhile
\nWould
\nWow<\/p>\n

Yes<\/p>\n

Zest<\/p>\n<\/div>

<\/div>

Another way to add value to this exercise is to take the words you choose and spend time evaluating them at a deeper level on how the word improves a person’s life experience.\u00a0 As an example, let\u2019s say you wanted \u201cWelcoming\u201d to be a strong part of your organizations culture.\u00a0 This word is a powerful approach word that invites trust, emotional bonding, friendship, and other positive emotions that go towards a long-term relationship.\u00a0 All of us want to be welcomed and to belong.\u00a0 As a person experiences this word and feeling at your organization, it brings a positive impact to not only an experience at your business, but it adds to the life experience of the person you positively impact.\u00a0 Each word takes on its own individual meaning beyond just buying a product or service.\u00a0 This effort of taking it to another level is what truly makes a positive human experience.<\/p>\n

Wrapping it Up<\/h4>\n

Take the time to go through these 289 words to find out what best represents the customer and employee culture you want your organization to have.\u00a0 Share them with others to collaborate on the words and then also dig deeper on each word that you choose.\u00a0 Discover what makes a person truly bonded to your organization and what the words mean at a deeper level.\u00a0 By proactively making the positive words a part of the design of your organization’s experiences, you can have customers and employees sharing these words to others in their social circle and online.\u00a0 Visit SmileyAnswers next week to see the follow up blog post on the touchpoints you can share these words with to find ways to improve the journeys that people have with you.<\/p>\n

About SmileyAnswers<\/h4>\n

SmileyAnswers is the leading reseller of the HappyOrNot\u00ae Reporting System within the United States, Canada, and the U.K.\u00a0 HappyOrNot\u00ae has over 1.5 billion feedbacks to date and is a leader in capturing the real-time insight of customers, patients, and employees.\u00a0 With the recent addition of the Smiley Link and Smiley Digital<\/a>, SmileyAnswers is in the unique position to capture a whole journey Live by using the Smiley\u2019s for both digital<\/a> and physical<\/a> touchpoints.\u00a0 Organizations can \u201clisten\u201d to how people feel at all the important touchpoints.\u00a0 After capturing real-time feedback at these touchpoints, organizations can then \u201clearn\u201d what and where the hidden pain points are<\/a> to make immediate positive changes.\u00a0 Finally, successes can be shared with Live Sharing<\/a>, Social Sharing, digital boards, social media, email, power points, and more.\u00a0 This process can be repeated daily throughout the year to constantly improve human experiences.<\/p>\n<\/div>

contact us<\/span><\/a><\/div>