• HappyorNot Smiley Terminal™

HappyOrNot Smiley Terminal™

Simple and intuitive software focusing on usability & people.

Totally wireless, “press of a Smiley” feedback collecting solution helps you collect maximum feedback with its exceptional ease of use and approachability.

Capture your customers’ perceptions of your service performance at the exact time and point of experience.

  • Ready to use in minutes
    Quick to assemble and activate, right out of the box.
  • Completely wireless
    Allows you to place the terminal at the exact point of interaction, and move when needed.
  • Zero energy consumption
    Runs on D-cell batteries with 3+ year life. Provides an “always on” mode ready to collect feedback.

smiley answers

Included Features

  • Misuse Protection

    A built-in custom setting that filters out excessive button presses to ensure the accuracy of your data.

  • Web & Email Reports

    Role, location, and time-based result summaries sent to your email.

  • Interactive Reports

    1-page printable summary report for sharing your results internally and at location.

  • Social Sharing

    Click-to-share summary image for sharing your results online.

  • HappyOrNot API

    Integrate your HappyOrNot results into your company’s own dashboard.


  • Real Time Alerts

    A feature which offers instant awareness of service decline via an automated email notification.

  • Branding Pack

    Fit the terminal to your brand with one of our available branding packs.

  • Standard

    Branded leg plate + question sheet per your company logo.

  • Custom

    Own design leg plate + question sheet.


  • Weight (assembled)

    Standard: A3: 8.5kg (18.7lbs) A4: 8.0kg (17.6lbs)
    Branded: A3: 9.2kg (20.3lbs) A4: 8.7kg (19.2lbs)

  • Dimensions (assembled)

    Depth: 385mm
    Width: A3: 465mm A4: 385mm
    Height: A3: 1390mm A4: 1290mm

    Depth: 340mm
    Width: A3: 465mm A4: 340mm
    Height: A3: 1335mm A4: 1220mm

  • Shipping box

    Standard / Branded:
    Length: 5650mm / 1060mm
    Width: 400mm / 370mm
    Height: 190mm / 170mm
    Weight: 11.0kg (24.3lbs) / 11.4kg (25.1lbs)

  • Data transfer

    3G secure network

  • Versions

    Wall, table, and rail versions

Design Your Own
Smiley Terminal™

Intelligent Reporting

Track and manage your service performance with intuitive and interactive data analytics.  Pinpoint issues, uncover causes with ease and make improvement actions that can be measured and verified.

Access your results 24/7 in our online dashboard, via mobile, and automated email reports.

Quick View offers an instant overview of your key performance results summarized in simple, informative widgets.

It helps you to focus on the most important information and save time getting it.