The next-gen human experience management tool

Delivering meaningful and actionable insights to help you improve your customer, patient, guest or employee experience

Peter Bjerregaard

“Without HappyOrNot®, it would be impossible for me to ensure we have the right service in our stores.”

Peter Bjerregaard
Store Manager,
Elgiganten Gentofte (Elkjop), Denmark

Other brands already using the HappyOrNot SmileyAnswers™ solution

Other brands already using the HappyOrNot SmileyAnswers™ solution

WE BRING SERVICE & SUPPORT TO ANOTHER LEVEL. CHECK IT OUT HERE…

Achieve unparalleled ‘speed to value’ via in-the-moment insights

Simple feedback concept

Multiple points of interaction

Easy to digest analytics

Diagnose CX issues quickly & fix them

SPEED TO VALUE

Physical, digital and hybrid feedback devices

Collect real-time human experience insights in all areas with Happy-Or-Not® Smiley Answers

happy-or-not smiley terminal

Smiley
Terminal™

Totally wireless feedback collecting solution

happy-or-not smiley touch

Smiley
Touch™

Safe touch and touch-free feedback options

happy-or-not smiley digital

Smiley
Digital™

Connect with your customers anywhere

The Happy-Or-Not® Smiley Answers™ management tool helps organizations improve all areas of the human experience by identifying meaningful and usable insights

CX

Customer
Experience

  • Speed to value

  • Pinpoint causes of negative feedback

  • Actionable insight

PX

Patient
Experience

  • Real-time insights
  • Capture various points of the patient journey
  • Enables consumerism in healthcare

EX

Employee
Experience

  • Anonymous, honest feedback
  • Address mental health
  • Positive cultural transformation

What award-winning media are making of the HappyOrNot® SmileyAnswers™ customer feedback management tool

forbes

Creating a customer experience growth mindset is the key to growing retail businesses In 2021

wall street journal

Instant feedback ‘Smiley’ buttons go touchless in pandemic

Companies are developing contactless interfaces to gauge the sentiment of consumers now wary of touching buttons.

the new yorker

Customer satisfaction at the push of a button

HappyOrNot® terminals look simple, but the information they gather is revelatory.