Enhance service, boost loyalty, and increase revenue at all locations.

Delivering meaningful and actionable insights to help you improve your customer, patient, guest or employee experience.

data-acquisition-and-usage
data-acquisition-and-usage

Enhance service, boost loyalty, and increase revenue at all locations.

Delivering meaningful and actionable insights to help you improve your customer, patient, guest or employee experience.

Brands already using the HappyOrNot SmileyAnswers™ solution

Anchorage Museum
University of Victoria
University of Ottawa
Chartwells Higher Ed
Touchpoint
The cigna group
Schlumberger
Morrison Healthcare
Mayo Clinic
Culinart Group
Henrico Federal Credit Union
Unidine
Franciscan Ministeries
Brock University
CCL Hospitality Group
Clackmas County
Chartwells serving up happy and healthy
Ascension

Achieve unparalleled ‘speed to value’ via in-the-moment insights

Simple feedback concept

Multiple points of interaction

Easy to digest analytics

Diagnose
issues quickly
& fix them

Achieve unparalleled ‘speed to value’ via in-the-moment insights

Simple feedback concept

Multiple points of interaction

Easy to digest analytics

Diagnose issues quickly & fix

Physical, digital and hybrid feedback devices

Collect real-time human experience insights in all areas with Happy-Or-Not® Smiley Answers

Smiley Touch free-standing, wall-mounted or counter-top display

SmileyTouch™

Safe touch and touch-free feedback options

Smiley Digital

SmileyDigital™

Connect with your customers anywhere

Smiley Terminal

SmileyTerminal™

Totally wireless feedback collecting solution

Smiley Sign

SmileySign™

Give feedback with a quick tap or scan

Mapping Services

New SmileyAnswers enhanced insight tools

The Happy-Or-Not® Smiley Answers™ management tool helps organizations improve all areas of the human experience by identifying meaningful and usable insights

CX

Customer
Experience

  • Speed to value
  • Pinpoint causes of negative feedback
  • Actionable insight

PX

Patient
Experience

  • Real-time insights

  • Capture the patient journey

  • Enables consumerism in healthcare

EX

Employee
Experience

  • Anonymous, honest feedback

  • Address mental health

  • Positive cultural transformation

The Happy-Or-Not® Smiley Answers™ management tool helps organizations improve all areas of the human experience by identifying meaningful and usable insights

CX

Customer
Experience

  • Speed to value
  • Pinpoint causes of negative feedback
  • Actionable insight

PX

Patient
Experience

  • Real-time insights

  • Capture the patient journey

  • Enables consumerism in healthcare

EX

Employee
Experience

  • Anonymous, honest feedback

  • Address mental health

  • Positive cultural transformation