As the world continues to bring more uncertainty with the recent pandemic and economic shutdown, employees are looking to find more certainty in their lives and in their work. The Human Resources department plays a major role in shaping the employee experience. One sure way of being on top of employee experiences is to have a live pulse throughout the organization. Due to the ongoing pandemic, individual expectations and perceptions are changing quickly and in wide ranges. Human Resources can be in more control by having daily real-time feedback of both in-house and remote employees to consistently listen and learn how employees feel about what is important to them.
51 areas to listen and learn
Each organization has their own employee touchpoints that are important specifically to them. Also, each employee has their own most important aspects of the work experience that they value most. By constantly measuring, organizations can have the real-time insight that is so valuable to make productive decisions and to improve the lives of the people that work within that organization. Below is a list of areas that can be measured with anonymous real-time feedback to improve the employee experience:
- Work Safety
- Work Conditions
- Culture of the Organization
- Compensation and Benefits
- Work-Life Balance
- Coworker Relationships
- Discrimination
- Sexual Harassment
- Wellness Plans
- Career Aspirations
- Remote Working
- Job Training and Education
- Employee Happiness
- Mental Health Issues
- Staff Meeting Value
- Corporate Events
- Stress Levels
- Employee Workload Levels
- Perceptions of the Workday
- Employee Morale
- Employee Motivation
- Management Relations
- Employee Fitness – Including onsite Fitness Facilities
- Perception of Advancement
- Trust in the Workplace
- Work Environment and Restroom Cleanliness
- Onboarding Experiences
- Recruiting Experiences
- Social Media Feedback
- Overall Employee Satisfaction
- Work Hours and Flexibility
- Policies and Procedures
- Workplace Design
- In-house Dining and Breakrooms
- Fairness in the Workplace
- Overall Employee Engagement
- Employee Rewards
- Technology Support
- Employee Travel
- Company Mission, Values, and Vision
- Leadership Changes
- Employee Self-Esteem
- Employee Certainty
- Employee Autonomy
- Volunteer and Community Engagement
- Violence and Abuse in the Work place
- Employee Recognition and Respect
- Communication throughout Organization
- Meaningful Work
- Internal Website
- Future with the Organization
This list can continue to expand to capture more insight of how employees feel about their work, their workplace, and their lives. Improving employee experiences is more than just improving a work condition or a single aspect of an employee’s job. It is about improving the lives of all employees. This effort will be rewarded with increased loyalty, pride, and motivation as employees see that their voices are listened to and acted upon. Human Resource departments can continue to look for touchpoints in the employee experience that improve a person’s life experience.
How SmileyAnswers can help capture real-time insight
SmileyAnswers is the leading reseller of the HappyOrNot® Reporting System within the United States, Canada, and the U.K. HappyOrNot® has over 1.5 billion feedbacks to date and is a leader in capturing the real-time insight of customers, patients, and employees. With the recent addition of the Smiley Link and Smiley Digital, SmileyAnswers is in the unique position to capture a whole journey Live by using the Smiley’s for both digital and physical touchpoints. Organizations can “listen” to how people feel at all the important touchpoints. After capturing real-time feedback at these touchpoints, organizations can then “learn” what and where the hidden pain points are to make immediate positive changes. Finally, successes can be shared with Live Sharing, Social Sharing, digital boards, social media, email, power points, and more. This process can be repeated daily throughout the year to constantly improve the employee experience.
Conclusion
Populations throughout the world are living in challenging times. The year 2020 will be a memorable one for years to come. With so many challenges and changes, employees are going through a lot of emotions and their expectations and perceptions are changing constantly. This makes it more difficult for people to understand each other without communicating. As such, communication is vital now to improve business and the employee experience within the whole organization. This can be done easily with today’s technology by using real-time feedback. Listen, Learn, and Improve employee experiences by constantly obtaining real-time insight on how employees feel. Employers can bring the certainty that employees seek by making the workplace safer, more enjoyable, and more predictable. Raising the bar on the employee experience in this way can improve the standing of an organization to be the employer of choice.
