Adapting to change is essential for organizations to be successful. With the ups and downs of the Covid pandemic along with technological and economic changes, it can stressful for businesses to be on top of changing customer and employee expectations. To provide great service to customers, patients, and employees, organizations need to have a simple and effective way to communicate and understand how people feel about their experiences.
At SmileyAnswers, we help clients achieve success with consultation and the HappyOrNot Reporting System. We are a multinational organization serving the United States, Canada, and the UK. We invite you to review our new website to see if we are the right fit to help your organization adapt and thrive. Below we share how we have set up our new website to help your organization achieve success in customer, patient, and employee experiences.
What we Solve
By bringing next-gen human experience management tools, your organization can have verifiable and actionable KPI’s to bring meaningful and useful insight for customers, patients, and employees. Find pain points quicker to make the positive improvements necessary to drive your organizations success. Then share your successes both internally and externally with Live Sharing, Social Sharing, and other effective means.
Watch the new video showing how the Smiley Touch has been adapted to provide you with three options to collect real-time insight:
- Touch – People can touch one of the four Smileys and feel safe doing so
- Touch-free – Using hand gestures, individuals can provide feedback going “touchless”
- Mobile – Using QR Codes as an additional way to provide insight
Who we Serve
We help provide great human experiences in three areas:
- CX – Provide great Customer Experiences by capturing emotions while a person feels them
- PX – Provide consistent Patient Experiences by focusing on what matters most to your patients
- EX – Engage with your employees and take your work culture to a whole new level
People want their opinions heard and acted upon. With the HappyOrNot Reporting System provided by SmileyAnswers, you can do just that by sharing feedback at the point of experience and by making quick and positive changes to the pain points that drive people away. People will know that your organization takes their opinions seriously and they will reward you for it.
How we Serve
See the ways we work with you to serve and provide memorable and positive experiences. We encourage you to view the three ways we serve:
- Smiley Terminal: Watch the new video showing how simple and effective the free-standing terminal can help you capture real-time insight with high feedback rates. The Smiley Terminal can be put together in five minutes with options of a wall mounted version, a table top version, or the basic free standing.
- Smiley Touch: Capture additional feedback with the Smiley Touch. As mentioned above, the Smiley Touch allows you three ways to capture real-time insight (Touch, Touch-free, and Mobile).
- Smiley Digital: The world is going digital. Watch a short video on the Smiley Digital and learn more about how SmileyAnswers can help you capture real-time insight online!
Resources
View case studies and see how other organizations are being successful by solving their problems using the HappyOrNot System provided by SmileyAnswers. You can also read ebooks and watch videos to learn more about SmileyAnswers and HappyOrNot. Look for additional case studies, ebooks, and videos to be added throughout the year.
Read our blog posts to capture ideas to help you in providing better human experiences. We encourage you to reach out to us through our website or through our social media (We are on Twitter, LinkedIn, and Pinterest) for more information.
Conclusion
With constant change comes the challenge of adapting and thriving within that change. SmileyAnswers, as a leading provider of the HappyOrNot Reporting Solution, is constantly adapting to change to best serve our clients. Using touch and touchless solutions, we can help your organization capture real-time insight to be on top of changing expectations and perceptions. With speed to value, your organization can be up and running quickly to make the instant positive changes of both work culture and next level service. We serve to help improve CX (Customer Experience), PX (Patient Experience), and EX (Employee Experience).
By constantly improving customer, patient, and employee experiences, your organization is also improving the communities you serve. By listening, learning, and improving experiences, the positive impact goes beyond just one person’s experience and spreads to others. Be THAT organization that truly wants to improve the lives of others and is successful in doing so.
About SmileyAnswers
SmileyAnswers is the leading reseller of the HappyOrNot Reporting System within the United States, Canada, and the U.K. HappyOrNot has over 1.5 billion feedbacks to date and is a leader in capturing the real-time insight of customers, patients, and employees. With the recent addition of the Smiley Link and Smiley Digital, SmileyAnswers is in the unique position to capture a whole journey Live by using the Smiley’s for both digital and physical touchpoints. Organizations can “listen” to how people feel while they are still IN the experience. After capturing real-time feedback at important touchpoints, organizations can then “learn” what and where the hidden pain points are to make immediate and positive changes. Finally, successes can be shared with Live Sharing, Social Sharing, digital boards, social media, email, power points, and more. This process can be repeated daily throughout the year to constantly improve human experiences.
