Achieve unparalleled ‘speed to value’ via in-the-moment and continuous EX insights

  • Continuously capture in-moment emotions by location, hour and day

  • Pinpoint what causes negative feedback and enroll the whole organization in acting quickly to address

  • Engage with your employees and maximize their potential

  • Create a culture that improves every element of the employee experience journey

Johanna Pystynen – CEO, Vincit, Finland

“With the HappyOrNot daily measurement, we are able to track and fix any issues with employee satisfaction immediately.”

Johanna Pystynen
CEO, Vincit, Finland

ex clients

Other brands already using the HappyOrNot SmileyAnswers™ solution

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Employee Experience Today

U.S. Companies lose between $450-500b each year due to disengaged employees

 

71%

…of execs said that employee engagement is critical to their company’s success

Only 33%

…of US employees are engaged in the workplace

21%

…increase in profitability as a result of a highly engaged workforce

4.6x

…increase in employees feeling empowered to do their best work when their voice is heard

1.5x

…more employee satisfaction and nearly double the customer retention

Reasons for employee disengagement include lack of motivation, lower sense of responsibility,  poor customer service, turnover and negative word-of-mouth.

Determine how employees feel ‘in the moment’ and immediately address the bad experiences, build on the good experiences, and show you are listening!

Sources: Gallup; Trade Press Services; Hays; smarp; Forbes; Rackspace.

Differentiate yourself from the pack with SmileyAnswers

The next-gen CX management tool that lets you monitor customer sentiment in real-time and take action

Easy Set-Up & Low Cost!

Maximum Response Rates!

Safe! Using Antimicrobial Screens!

Physical & Digital Solutions!

Empowering Real-Time Data!

Integrate with Existing HR Tools!

live sharing
  • Live sharing at a touch of a button

  • Updated every 15 minutes

Align data collection with business goals and make EX a verifiable and actionable KPI of organization success.

Real-Time Collaboration and Alerting

real-time alerts
  • Immediate action to changes in EX levels

  • Reach the right person with push notifications to mobile

  • Alert acknowledgement and commenting

  • Commenting provides a record of the situation, improving communication and service development planning

  • Email alerts as supporting channel

What award-winning media are making of the HappyOrNot® SmileyAnswers™ customer feedback management tool

forbes

Creating a customer experience growth mindset is the key to growing retail businesses In 2021

wall street journal

Instant feedback ‘Smiley’ buttons go touchless in pandemic

Companies are developing contactless interfaces to gauge the sentiment of consumers now wary of touching buttons.

the new yorker

Customer satisfaction at the push of a button

HappyOrNot® terminals look simple, but the information they gather is revelatory.