Achieve unparalleled ‘speed to value’ via in-the-moment PX insights
“HappyorNot has allowed us to very simply review our workflow in respect to pharmacy customer engagement and then maximize operations to improve customer satisfaction.”
Jeff Cywinski
Director of Pharmacy,
Chase Brexton Health Care, United States
Other brands already using the HappyOrNot SmileyAnswers™ solution
Patients are going to move to get care where their needs are being met
Consumerism has reached health care – patients now have the same high expectations for healthcare as they do for everything else
…of all companies are now competing primarily on the basis of experience
…of decision-making is driven by emotion and the memory of an experience impacts return visits
…of patients say wait time is the most frustrating part of visiting a doctor
…of patients have changed doctors because of long wait times
Typical patient surveys are inadequate due to time lag on results, small sample sizes and admin burden.
Determine how patients and their visitors feel ‘in the moment’ and immediately address the bad experiences, build on the good experiences, and show you are listening!
Sources: PwC Future of CX; PatientPop; Forrester; Beryl Institute.
Differentiate yourself from the pack with SmileyAnswers
The next-gen PX management tool that lets you monitor patient sentiment in real-time and take action
Align data collection with business goals and make PX a verifiable and actionable KPI of organization success.
Real-Time Collaboration and Alerting
