Resources

SmileyAnswers™ resources include Happy-Or-Not® case studies and ebooks to download, plus an informative range of videos to watch

Case Studies

smileyanswers ascension case study
chase brextion healthcare case study
Volume of real-time feedback enables urgent corrections, long-term improvements at San Francisco 49ers
How JACK & JONES gained 35% more satisfi ed customers in 6 months
How Elkjøp is perfecting their web store customer experience with real-time user feedback
Elkjøp, leading the consumer electronics industry with excellent customer service
How Connolly SPAR uses customer feedback to be ahead of the competition
Good 2 Go Stores applying customer feedback to offer more clean, friendly & fun experiences

eBooks

the business value of improving Patient Experience
The business value of
improving Patient Experience
the pandemic's effect on cCX and EX
The Pandemic’s Effect on Customer
& Employee Experience
placing your customers at the heart of your strategy
Placing Your Customers at the
Heart of Your Strategy
optimizing cx data
Optimizing Customer
Experience Data

Videos

NEW: Smiley Touch Featuring Touch-Free
Real-Time Instant Feedback
Telehealth Real-Time Insight
eLearning Real-Time Engagement
Guaranteed Customer & Employee Feedback
Alverno Case Study Interview