Achieve unparalleled ‘speed to value’ with real-time CX insights

  • Capture in-the-moment emotions by location, hour and day

  • Pinpoint what causes negative feedback and enroll the whole organization in acting quickly to address

  • Provide a consistent shopping experience
  • Focus on the things that truly make a difference for your shoppers
data-acquisition-and-usage-cx-mod.webp
Customer Experience data acquisition and usage

Achieve unparalleled ‘speed to value’ with real-time CX insights

  • Capture in-the-moment emotions by location, hour and day

  • Pinpoint what causes negative feedback and enroll the whole organization in acting quickly to address

  • Provide a consistent shopping experience
  • Focus on the things that truly make a difference for your shoppers

Brands already using the HappyOrNot SmileyAnswers™ solution

Anchorage Museum
University of Victoria
University of Ottawa
Chartwells Higher Ed
Touchpoint
The cigna group
Schlumberger
Morrison Healthcare
Mayo Clinic
Culinart Group
Henrico Federal Credit Union
Unidine
Franciscan Ministeries
Brock University
CCL Hospitality Group
Clackmas County
Chartwells serving up happy and healthy
Ascension

Positive customer experience is more important than ever!

At the end of 2020, Customer Experience was expected to overtake price and product as the key brand differentiator.

2/3rds

…of companies now compete primarily on the basis of CX.

95%

…of decision-making is driven by emotion.

1 in 3

…leave a brand they ‘love’ after just one bad experience.

1.5x

…higher brand awareness for organizations that adopt a CX-led focus

76%

…of current VoC programs don’t lead to action

Post-shopping trip surveys are skewed by the time delay, false memories, downstream interactions and low response rates. Determine how customers feel ‘in the moment’ and immediately address the bad experiences, build on the good experiences, and show you are listening!

Sources: Walker Study; Gartner Research; PwC Future of CX; Rackspace.

Differentiate yourself from the pack with SmileyAnswers

The next-gen CX management tool that lets you monitor customer sentiment in real-time and take action.

  • Easy Set-Up & Low Cost

  • Safe! Using Antimicrobial Screens

  • Empowering Real-Time Data

  • Maximum Response Rates

  • Physical & Digital Solutions

  • Integrate with Existing CX Tools

  • Live sharing at a touch of a button

  • Updated every 15 minutes

live sharing

Align data collection with business goals and make CX a verifiable and actionable KPI of organization success.

Differentiate yourself from the pack with SmileyAnswers

The next-gen CX management tool that lets you monitor customer sentiment in real-time and take action.

live sharing

  • Easy Set-Up & Low Cost

  • Safe! Using Antimicrobial Screens

  • Empowering Real-Time Data

  • Maximum Response Rates

  • Physical & Digital Solutions

  • Integrate with existing CX tools

  • Live sharing at a touch of a button

  • Updated every 15 minutes

Align data collection with business goals and make CX a verifiable and actionable KPI of organization success.

Real-time collaboration and alerting

  • Immediate action to changes in CX levels

  • Reach the right person with push notifications to mobile

  • Alert acknowledgement and commenting

  • Commenting provides a record of the situation, improving communication and service development planning

  • Email alerts as supporting channel