HappyOrNot® Smiley Terminal™

Free-standing, wall mounted and counter top. The Happy-Or-Not® Smiley Terminal™ is ready to start collecting human experience data in 5 minutes

Antimicrobial Protection & Hand Sanitizer Holder
Smiley Terminal Mini Desktop
Smiley Terminal Mini Wall

Trusted brands already improving their human experience with the HappyOrNot® SmileyAnswers™ solution

ascension logo
compass group logo
dhl logo
elkjop logo
harvard university logo
office depot logo

WE BRING SERVICE & SUPPORT TO ANOTHER LEVEL. CHECK IT OUT HERE…

Achieve unparalleled ‘speed to value’ via in-the-moment insights

Simple feedback concept

Multiple points of interaction

Easy to digest analytics

Diagnose CX issues quickly & fix them

SPEED TO VALUE

Press a Smiley

Capture your customers’ perceptions of your service performance at the exact time and point of experience with the Happy-Or-Not® Smiley Terminal™.

Ready to use in minutes

Smiley Terminal™ couldn’t be simpler, quick to assemble and activate, right out of the box.

Completely wireless

Allows you to place the terminal at the exact point of interaction, and move when needed.

Zero energy consumption

Runs on alkaline batteries with an average 2 year life. Provides an “always on” mode ready to collect feedback.

The Smiley Terminal™ is successfully deployed in many sectors collecting invaluable ‘in the moment’ insight from customers and employees alike.

Healthcare
Front End Retail
Transportation
Fashion Retail
Education Facilities
Fast Food Retail
Facilities Management
Bars & Restaurants

Real-time CX dashboard

New Quick Views

A simple visual summary of key performance results:

  • See the status and direction of your customer experience

  • Save time by receiving the most important data instantly

  • Automated industry benchmarking

Fully integrated features plus add-ons

real-time alerts

Misuse Protection

A built-in custom setting that filters out excessive button presses to ensure the accuracy of your data.

web and email reporting

Web & Email Reports

Role, location and time-based result summaries automatically sent to your email.

interactive reporting

Interactive Reports

One page printable summary report for sharing your results internally and at location.

social sharing

Social Sharing

Click-to-share summary image for sharing your results online.

dashboard api

HappyOrNot® API

Integrate results into your company’s own dashboard(s).

real-time alerts

Real-time Alerts

Automated email notification when negative responses, in a specific location, exceed a pre-set value during a specified timeframe.

Create your own look and feel with custom branding

customize your happy-or-not smiley terminal customer feedback tools

Custom branding can be designed as you wish. We have ready-made PowerPoint and Adobe InDesign templates that you can use for your design.

Our custom branding options allows your business to maintain and enhance your own image.

Your business will not sacrifice image with our high quality printing.

Please contact us to find out more.

customize your happy-or-not smiley terminal customer feedback tools