Achieve unparalleled ‘speed to value’ via in-the-moment CX insights

  • Capture in-the-moment emotions by location, hour and day

  • Pinpoint what causes negative feedback and enroll the whole organization in acting quickly to address

  • Provide a consistent shopping experience
  • Focus on the things that truly make a difference for your shoppers
Mika Puolimatka – Retail Operations Manager, JACK & JONES, Finland

“We used to use other methods such as exit surveys and mystery shopping, but the amount of data was simply too small to back up our decision-making. With HappyOrNot, we get a high participation rate and Customer Experience data that matters.”

Mika Puolimatka
Retail Operations Manager, JACK & JONES, Finland

cx brands

Other brands already using the HappyOrNot SmileyAnswers™ solution

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Positive customer experience is more important than ever!

At the end of 2020, Customer Experience was expected to overtake price and product as the key brand differentiator.

2/3rds

…of companies now compete primarily on the basis of CX.

95%

…of decision-making is driven by emotion.

1 in 3

…leave a brand they ‘love’ after just one bad experience.

1.5x

…higher brand awareness for organizations that adopt a CX-led focus

76%

…of current VoC programs don’t lead to action

Post-shopping trip surveys are skewed by the time delay, false memories, downstream interactions and low response rates.

Determine how customers feel ‘in the moment’ and immediately address the bad experiences, build on the good experiences, and show you are listening!

Sources: Walker Study; Gartner Research; PwC Future of CX; Rackspace.

Differentiate yourself from the pack with SmileyAnswers

The next-gen CX management tool that lets you monitor customer sentiment in real-time and take action

Easy Set-Up & Low Cost!

Maximum Response Rates!

Safe! Using Antimicrobial Screens!

Physical & Digital Solutions!

Empowering Real-Time Data!

Integrate with Existing CX Tools!

live sharing

  • Live sharing at a touch of a button

  • Updated every 15 minutes

Align data collection with business goals and make CX a verifiable and actionable KPI of organization success.

Real-Time Collaboration and Alerting

real-time alerts

  • Immediate action to changes in CX levels

  • Reach the right person with push notifications to mobile

  • Alert acknowledgement and commenting

  • Commenting provides a record of the situation, improving communication and service development planning

  • Email alerts as supporting channel

What award-winning media are making of the HappyOrNot® SmileyAnswers™ customer feedback management tool

forbes

Creating a customer experience growth mindset is the key to growing retail businesses In 2021

wall street journal

Instant feedback ‘Smiley’ buttons go touchless in pandemic

Companies are developing contactless interfaces to gauge the sentiment of consumers now wary of touching buttons.

the new yorker

Customer satisfaction at the push of a button

HappyOrNot® terminals look simple, but the information they gather is revelatory.