The Beryl Institute is an organization dedicated to providing a positive impact on the lives of all who are served by healthcare and all those who serve in healthcare.
Over the last decade, the Beryl Institute has been a leader by bringing together a community of voices to improve the patient experience. These voices include those who deliver health care, patients and their family members, and the businesses that support all stakeholders. This intelligent culture of being dedicated to improving the patient experience through collaboration and shared knowledge has been a driving force for the Beryl’s growth and influence. Starting with the Beryl Institutes cause of “Changing healthcare by advancing an unwavering commitment to the human experience”, this shared goal of their human and patient driven passion continues to inspire the industry and their members.
The topic of healthcare is massive with the amount of participants, the importance of health for every individual, the allocation of resources, changing demographics, technology innovations, and many other important inputs that make healthcare a complicated issue. Every person is a participant in the system at some point and for many individuals; it is part of their everyday lives. Due to the importance of healthcare, the stakes are high as every decision has a human impact somewhere and to someone. To help capture more of what the Beryl Institute is bringing to healthcare, here are five ways the Beryl Institute is making a positive impact for patients worldwide:
1. The Beryl Institute Continues to Build a Large and Knowledgeable Community
By building a community stretching across borders throughout the world, the Beryl Institute, led by President and CEO Jason Wolf PhD., CPXP, is building a network of individuals and organizations willing to take on the cause of patient experience and better care for individuals. This community is now over 55,000 individuals globally. They have also led the way by expanding knowledge within their membership and within healthcare itself. The Beryl Institute launched the Patient Experience Journal (PXJ) as the first open- access journal published on the patient experience. This journal, with over 11,000 articles accessed a month, expands over 200 countries and territories. The Beryl Institute also has a sister organization, the Patient Experience Institute (PXI), which provides professional credentialing and continuing education to help those in healthcare positively impact patients and their family members lives.
2. Harnessing the Power of Diversity
With a large community that is diverse in expertise, experience, and culture, it allows that community to develop a larger amount of quality solutions. Every person can make a difference to the shared goal as each person is considered a part of the patient experience. The Beryl Institute understands that knowledge at the individual level is limited to a certain space. By incorporating a community of diverse outlooks and knowledge, the space of potential knowledge increases dramatically. As such, there is no “one” solution to the patient experience.
3. Shared Knowledge
When an individual or group shares their knowledge with others, the best ideas rise to the top and are used by more healthcare facilities to enhance patient experiences and patient care. Instead of a great idea hiding in a corner somewhere to be used only by a small sector of the population, great ideas and knowledge are shared for all. As a result, more patients benefit from this human centered culture. Once these new ideas take hold, it is back to innovating and improving upon the previous implemented ideas. This fast track to creativity and innovation allows healthcare facilities to bring more knowledge back to their patients and reach higher goals.
4. Patients and Families First
The Beryl Institute is driven by the focus of patients and families first. This patient and family centric approach drives how the organization culture develops and interacts. How and where energy is placed to solve challenges is indicative of the outcomes generated based on where that energy is placed. When energy is focused on the care of another human being, this will, by definition, impact the lives and care of countless patients and their families. This will also have positive effects outside the patient care and as the positive effects ripple into local communities.
5. Passion for Excellence
The Beryl Institute has built the “Experience Ecosystem” to support healthcare teams to positively impact the patient experience. This system is an interconnected community of resources, organizations, and solutions to support in that effort to serve patients. Members of the Institute can take an organization assessment which allows them to identify the strategic areas from the experience framework in which their hospital can improve. By having a mindset of constant action and the availability of resources to be successful, each member is driven to excellence along this ecosystem framework. This system of excellence is furthered by the goal of the Beryl Institute to drive to achieve objectives that are bigger than itself. By having the goal of building the community and sharing the knowledge, the legacy that is being built is not about the Beryl Institute itself, but of the lives that are impacted by the work that is done.
SmileyAnswers is a proud member of the Beryl Institute and supports their mission to positively impact the lives of patients and those who serve them. We look forward to the collaborative effort of learning and sharing knowledge with the healthcare community to meet the objectives set forth. A key belief in heath care is that the better a patient feels emotionally, the faster they will heal physically. SmileyAnswers will help facilities gain insight into the emotions felt by their patients with real time feedback as the patient feels that emotion. By capturing this information by using the HappyOrNot® Real Time Feedback Reporting System, we will help facilities improve both employee and patient experiences.
Conclusion
The topic of healthcare is large and complex with many moving parts. It is and will continue to be at the forefront of discussion for many years to come. The challenges will continue to be pushed against those who provide care to constantly innovate and improve the care that they provide while attempting to obtain and manage the resources necessary to provide great care. The Beryl Institute and their community provide a pathway to great care by leading participants to most efficiently use their energy by building a patient and family first ecosystem. There will be many challenges ahead in the healthcare space. However, with the community and culture driven to excellence in patient care, the opportunities that will become available to overcome these challenges will be harnessed more efficiently with a strong bonded community focused on the human experience.
