As a way to help organizations adapt and thrive through these uncertain times, SmileyAnswers announces new GoTouchless ways to capture real-time insight into the experiences of customers, patients, and employees. Due to the major impact of recent events, individual expectations and perceptions are changing rapidly. It is now even more important for organizations to have real-time insight into how people see their organization and the products and services they provide.
SmileyAnswers introduces the new Smiley Link and Smiley Digital. Smiley Link uses QR Codes to capture customer, patient, and employee feedback in a “touchless” way. The QR Code is easily added to a Smiley Terminal or Smiley Touch for the individual to provide their sentiment. All of this is done while the person is still in the experience. Smiley Link is a free service offered to current and new customers up to October 31, 2020.
Smiley Digital provides organizations a way to uniquely capture individual sentiment through digital and physical channels. Smiley Digital offers three ways to capture real-time feedback:
- Pop-Up: Ideal for singular uses, including eCommerce and ‘Thank you’ pages
- Embed: Place surveys on web pages, emails, apps, and other customer messages to get maximum contextual feedback
- Solo: A micro feedback solution for both physical locations and digital engagement
“SmileyAnswers is now in the position to help organizations capture real-time feedback on both physical and digital touchpoints along the whole journey with their customers, patients, and employees. We look forward to helping people adapt and thrive in this new environment by positively impacting the experiences and lives of others”.
Brad Lehman, Director of Customer Experiences at SmileyAnswers.
About SmileyAnswers
SmileyAnswers is the world’s leading full service solution provider of HappyOrNot® services and has been providing the HappyOrNot® solution, since its inception in North America. We provide our clients with patient, customer and employee feedback solutions for many industries including healthcare, managed service, government, retail, and many more. Our HappyOrNot® solutions portfolio includes the Smiley Terminal, Smiley Touch and Smiley Digital. We pride ourselves on being centric to our client’s needs by delivering valid, credible, and real-time actionable insights. This enables our clients to improve their employee, patient and customer engagement strategies.
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