Engage with your Customers and Employees Utilizing New Digital Solutions

Organizations around the world are seeking solutions to adapt in the new business environment that is forming. Customers are discovering different ways to purchase the goods and services they need while postponing or discarding other methods. Employees are attempting to learn what this new environment will mean to them, their families, and their careers. In both cases, expectations and perceptions are changing quickly as individuals are seeking ways to adapt and move forward. It is an important time for many businesses as it can be the difference of thriving in a new business environment or closing the doors for good. SmileyAnswers can help organizations adapt and thrive through this change by providing new solutions that allow simple, effective, real-time feedback at more touchpoints and in “touchless” ways.

New members to the SmileyAnswers family – Smiley Link and Smiley Digital

As the need for touchless and digital feedback options rise, two new members were added to the Smiley family to meet this need. The first is the Smiley Link. Using QR codes on the Smiley Touches and Smiley Terminals, a customer or an employee can provide feedback to the question that is provided using a “touchless” option. It is simple way for customers and employees to respond and have their voices heard.

The other new family member is the Smiley Digital. The Smiley Digital includes solutions to help you manage and improve your digital performance for both customers and employees. The three products within the Smiley Digital solution include Pop-up, Embed, and Solo. A brief description of how each solution can help your business is highlighted below:

Pop-up: Ideal for one-time uses – eCommerce and Thank you pages
Embed: Surveys that can be placed on web pages, emails, apps, and other strategic locations
Solo: A micro-feedback solution that can be used for both physical and digital engagements

Capturing the whole experience journey for customers and employees

With the additional ways of collecting “touchless” and digital feedback, SmileyAnswers is set to be uniquely situated to help you capture the whole journey for both your customers and employees. Measure sentiment at your most impactful touchpoints. Capture physical touchpoint sentiments using the Smiley Touch or the Smiley Terminal. This can be done with a kiosk, on a table top, an attachment to a wall, or on a railing (The rail option is currently available with the Smiley Terminal). Add the Smiley Link to these physical touchpoint feedbacks to give customers and employees a “touchless” way to communicate their viewpoints. For digital touchpoints, consider using the Smiley Digital to obtain real-time feedback. You can capture real-time feedback on your web pages, blog posts, emails, apps, digital books and white papers, and more. There a lot of options to improve the online experience for all stakeholders.

Wrapping it up

The business world is changing rapidly due to the recent COVID-19 virus outbreak. Adapting to the changes both on the customer and the employee side will be vital for businesses to survive and grow. SmileyAnswers is adapting to this environment to help your organization measure and improve the experiences you bring with simple, effective, real-time feedback. With the ability now to capture feedback at all important physical and digital touchpoints, your organization can use the real-time feedback it obtains and be on top of changing expectations and perceptions. This will allow you to find new hidden pain points faster to make positive changes, increase productivity, and improve your brand and bottom line. Visit SmileyAnswers to learn more about these exciting new products and services. Set up a demo and let’s have a conversation on how we can work together to improve experiences for both your customers and employees.

About SmileyAnswers

SmileyAnswers provides the HappyOrNot® solution to help organizations improve experiences for customers, patients, and employees. Organizations can measure experiences in real-time to discover hidden pain points using one or a combination of the Smiley family provided by SmileyAnswers. With quick changes at these discovered pain points, organizations can follow their performance improvement projects and be on top of changing expectations and perceptions of both customers and employees. With live and other social sharing tools, the positive improvements can be shared to current and prospective customers and patients to enhance the organizations reviews and brand. The HappyOrNot® solution is used in over 100 different countries and has surpassed 1 billion feedbacks.