Achieve unparalleled ‘speed to value’ via in-the-moment and continuous EX insights

  • Continuously capture emotions by location, hour and day

  • Pinpoint what causes negative feedback and enroll the whole organization in acting quickly to address

  • Engage with your employees and maximize their potential

  • Create a culture that improves every element of the employee experience journey

Smiley Answers Employee Experience Journey
Smiley Answers Employee Experience Journey

Achieve unparalleled ‘speed to value’ via in-the-moment and continuous EX insights

  • Continuously capture emotions by location, hour and day

  • Pinpoint what causes negative feedback and enroll the whole organization in acting quickly to address

  • Engage with your employees and maximize their potential

  • Create a culture that improves every element of the employee experience journey

Brands already using the HappyOrNot SmileyAnswers™ solution

Anchorage Museum
University of Victoria
University of Ottawa
Chartwells Higher Ed
Touchpoint
The cigna group
Schlumberger
Morrison Healthcare
Mayo Clinic
Culinart Group
Henrico Federal Credit Union
Unidine
Franciscan Ministeries
Brock University
CCL Hospitality Group
Clackmas County
Chartwells serving up happy and healthy
Ascension

Employee experience today

U.S. Companies lose between $450-500b each year due to disengaged employees.

71%

…of execs said that employee engagement is critical to their company’s success.

Only 33%

…of US employees are engaged in the workplace.

21%

…increase in profitability as a result of a highly engaged workforce.

4.6x

…increase in employees feeling empowered to do their best work when their voice is heard.

1.5x

…more employee satisfaction and nearly double the customer retention.

Reasons for employee disengagement include lack of motivation, lower sense of responsibility, poor customer service, turnover and negative word-of-mouth.

Determine how employees feel ‘in the moment’ and immediately address the bad experiences, build on the good experiences, and show you are listening!

Sources: Gallup; Trade Press Services; Hays; smarp; Forbes; Rackspace.

Differentiate yourself from the pack with SmileyAnswers

The next-gen EX management tool that lets you monitor customer sentiment in real-time and take action.

  • Easy Set-Up & Low Cost

  • Maximum Response Rates!

  • Safe! Using Antimicrobial Screens!

  • Physical & Digital Solutions!

  • Empowering Real-Time Data!

  • Integrate with Existing HR Tools!

  • Live sharing at a touch of a button

  • Updated every 15 minutes

live sharing

Align data collection with business goals and make EX a verifiable and actionable KPI of organization success.

Differentiate yourself from the pack with SmileyAnswers

The next-gen EX management tool that lets you monitor customer sentiment in real-time and take action.

live sharing

  • Easy Set-Up & Low Cost

  • Safe! Using Antimicrobial Screens

  • Empowering Real-Time Data

  • Maximum Response Rates

  • Physical & Digital Solutions

  • Integrate with existing CX tools

  • Live sharing at a touch of a button

  • Updated every 15 minutes

Align data collection with business goals and make EX a verifiable and actionable KPI of organization success.

Real-time collaboration and alerting

  • Immediate action to changes in EX levels

  • Reach the right person with push notifications to mobile

  • Alert acknowledgement and commenting

  • Commenting provides a record of the situation, improving communication and service development planning

  • Email alerts as supporting channel