Achieve unparalleled ‘speed to value’ with real-time PX insights

  • Capture in-the-moment emotions by location, hour and day

  • Pinpoint what causes negative feedback and enroll the whole organization in acting quickly to address

  • Provide a consistent patient experience

  • Focus on the things that truly make a difference for your patients

data-acquisition-and-usage-px-mod
data-acquisition-and-usage-px-mod

Achieve unparalleled ‘speed to value’ with real-time PX insights

  • Capture in-the-moment emotions by location, hour and day

  • Pinpoint what causes negative feedback and enroll the whole organization in acting quickly to address

  • Provide a consistent patient experience

  • Focus on the things that truly make a difference for your patients

Brands already using the HappyOrNot SmileyAnswers™ solution

Anchorage Museum
University of Victoria
University of Ottawa
Chartwells Higher Ed
Touchpoint
The cigna group
Schlumberger
Morrison Healthcare
Mayo Clinic
Culinart Group
Henrico Federal Credit Union
Unidine
Franciscan Ministeries
Brock University
CCL Hospitality Group
Clackmas County
Chartwells serving up happy and healthy
Ascension

Patients are going to move to get care where their needs are being met

Consumerism has reached health care – patients now have the same high expectations for healthcare as they do for everything else

2/3rds

…of all companies are now competing primarily on the basis of experience.

95%

…of decision-making is driven by emotion and the memory of an experience impacts return visits.

43%

…of patients say wait time is the most frustrating part of visiting a doctor.

20%

…of patients have changed doctors because of long wait times.

Typical patient surveys are inadequate due to time lag on results, small sample sizes and admin burden.

Determine how patients and their visitors feel ‘in the moment’ and immediately address the bad experiences, build on the good experiences, and show you are listening!

Sources: PwC Future of CX; PatientPop; Forrester; Beryl Institute.

Differentiate yourself from the pack with SmileyAnswers

The next-gen PX management tool that lets you monitor patient sentiment in real-time and take action.

  • Easy Set-Up & Low Cost

  • Safe! Using Antimicrobial Screens

  • Empowering Real-Time Data

  • Maximum Response Rates

  • Physical & Digital Solutions

  • Integrate with Existing CX Tools

  • Live sharing at a touch of a button

  • Updated every 15 minutes

live sharing

Align data collection with business goals and make PX a verifiable and actionable KPI of organization success.

Differentiate yourself from the pack with SmileyAnswers

The next-gen PX management tool that lets you monitor customer sentiment in real-time and take action.

live sharing

  • Easy Set-Up & Low Cost

  • Safe! Using Antimicrobial Screens

  • Empowering Real-Time Data

  • Maximum Response Rates

  • Physical & Digital Solutions

  • Integrate with existing CX tools

  • Live sharing at a touch of a button

  • Updated every 15 minutes

Align data collection with business goals and make PX a verifiable and actionable KPI of organization success.

Real-time collaboration and alerting

  • Immediate action to changes in PX levels

  • Reach the right person with push notifications to mobile

  • Alert acknowledgement and commenting

  • Commenting provides a record of the situation, improving communication and service development planning

  • Email alerts as supporting channel