Why do more than 3/4 of VoC programs lead to no action at all?
Customer Experience Management (CEM) companies like Medallia, Qualtrics, inMoment and [...]
Check out the new website at SmileyAnswers!
Adapting to change is essential for organizations to be successful. [...]
5 ideas to improve the human experience in retail
As shared earlier this year in Forbes by Heikki Vaananen, [...]
A touchless feedback solution idea for your organization
Since the beginning of Covid-19, our society has changed various [...]
Improving customer experiences with a push of a button
In 2009, in a small grocery store in Finland, the [...]
7 words to manage customer and employee experiences in 2021
SmileyAnswers is the leading reseller of the HappyOrNot® customer [...]
Capturing real-time feedback using QR codes
In the early 1990’s, the QR (Quick Release) code was [...]
Change your organization’s culture with a push of a button
Within this blog post, we are going to discuss ways [...]
Worried about a fake review? We have a Smiley Answer for you!
When a potential customer seeks to learn about a product [...]
Three reasons to have real-time feedback at your organization
In our recent blog posts, we discussed the importance [...]
