HappyOrNot® Smiley Digital™
Simple and intuitive software focusing on usability and people
Online customer feedback tool for your smart device, offering a seamless way to enhance customer experience across online and in-person touchpoints.
HappyOrNot® Smiley Digital™
Simple and intuitive software focusing on usability and people
Online customer feedback tool for your smart device, offering a seamless way to enhance customer experience across online and in-person touchpoints.
Brands already using the HappyOrNot SmileyAnswers™ solution
Achieve unparalleled ‘speed to value’ via in-the-moment insights
Simple feedback concept
Multiple points of interaction
Easy to digest analytics
Diagnose
issues quickly
& fix them
Achieve unparalleled ‘speed to value’ via in-the-moment insights
Simple feedback concept
Multiple points of interaction
Easy to digest analytics
Diagnose issues quickly & fix
Press a Smiley
HappyOrNot® Smiley Digital™ can measure the user experience of your online services with the perfect addition to collecting online customer feedback.
Place a Smiley Digital panel on your webpage to capture user experiences.
Full compatibility
Seamless functionality with the Smiley Terminal™ and Smiley Touch™.
Open feedback
Get deeper insights into service performance.
No IT support needed
Placed on your webpage via a simple script. Updates are free and automatic.
Real-time CX dashboard
New Quick Views
A simple visual summary of key performance results:
See the status and direction of your customer experience
Save time by receiving the most important data instantly
Automated industry benchmarking
Real-time CX dashboard
New Quick Views
A simple visual summary of key performance results:
See the status and direction of your customer experience
Save time by receiving the most important data instantly
Automated industry benchmarking
Fully integrated features plus add-ons
Custom Redirect
Selective Smiley Digital products allow for custom website redirects upon completion of the survey.
Web & Email Reports
Role, location and time-based result summaries automatically sent to your email.
Interactive Reports
One page printable summary report for sharing your results internally and at location.
Social Sharing
Click-to-share summary image for sharing your results online.
HappyOrNot® API
Integrate results into your company’s own dashboard(s).
Real-time Alerts
Automated email notification when negative responses, in a specific location, exceed a pre-set value during a specified timeframe.
