Want to be the best in the business?
In order for your Service organisation to stand apart from competitors, grow profits, and achieve success, it is imperative to provide top-notch service, positive experiences, and value. Gaining valuable data insight to make strategic improvement decisions is essential, so you need the right tools to easily collect the information from your customers. And that is where HappyOrNot® can help.
HappyOrNot®’s intelligent service is used across the globe by a wide range of service sector organisations. We have years of experience of providing our customer satisfaction and performance monitoring services. You can easily measure, monitor, and track KPIs like customer satisfaction and customer loyalty as well as your service performance with our Key Performance Indicator and management tools.
Product spotlight
Smiley Wall™
The ultimate “restroom care, space saver”. Compact and completely wireless, place it exactly where needed in any restroom
With real-time alerts
…and now with commenting
Builds an operational repository for key reasons behind alerts:
HappyOrNot®™ industry insights
Improvement in customer satisfaction per year.
Service Industry Customer Satisfaction Benchmark.
Better Service Performance Makes Happier Customers
Improved brand image and service reputation.
Increases referrals and repeat customers – conversion and retention.
Increases competitiveness and profit growth – market share & revenue.
“We’ve found that the HappyOrNot® Smiley Terminals enable students to submit continuous, fact-driven data.”
Courtney Hill
Director of Marketing for Chartwells Higher Education
Improving Catering Services in Universities and Colleges
Chartwells Higher Education Dining Services is a leader in the higher education contract foodservice market, partnering with over 290 colleges and universities of all sizes across the United States.
What clients say
All members of our Customer Experience Committee have busy jobs at their facilities so we needed a tool or method that was easy, eye catching and could evaluate data automatically. HappyorNot delivered on all of these aspects! Now the committee reviews system data and makes changes that directly improves our patient experience.”
“A “Happy or Not” patient satisfaction assessment tool was launched in our ambulatory care sites in 2018. Patients are encouraged to rate their experience (anonymously) by pressing a button that best depicts their experience during their visit. The results are captured in aggregate and discussed at daily huddles with patient care staff.”
“This (HappyOrNot® service) sends us a dynamic report and we can tell by the hour what’s going on at our patient service center.”
