Do you offer a great travel experience?
A successful transportation organisation provides its passengers and customers with timely and quality service as well as positive travelling experiences. The HappyOrNot® service can help measure your service performance whether your organisation’s mission is to transport people or products.
HappyOrNot®’smany years of global experience in the transportation sectors and our innovative service help your organisation stand out from others, become a transportation market leader, and grow your profits. Monitoring your passenger and customer satisfaction and your service performance comes easily through HappyOrNot® service’s Key Performance Indicator (KPI) and management tools.
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HappyOrNot®™ industry insights
Improvement in traveller satisfaction per year.
Transportation Industry Traveler & Customer Satisfaction Benchmark
Improved traveller experience boosts your operational performance
Increases global ranking – competitiveness
Attracts new travellers and passengers – revenue and growth
Improves image and reputation – repeat travellers
Case studies
Dallas Fort Worth International (DFW) Airport warmly welcomes more than 64 million customers along their journey every year, elevating DFW to a status as one of the most frequently visited superhub airports in the world. DFW customers can choose among 156 domestic and 55 international nonstop destinations worldwide.
TARGET: To accurately gauge how customers view airport facilities and experience every day.
DFW Airport launched the HappyOrNot® service in 2014 to get daily feedback from and learn the experiences of the millions of customers passing through the airport, with the goal to elevate and improve it.
MCO is the second busiest airport in Florida and 14th busiest in the U.S with more than 40 million annual passengers. The airport has 18,000 employees and generates $31 billion in direct and indirect revenue for the regional and generates $31 billion in direct and indirect revenue for the regional customers through an airport-wide focus and design concept known as The Orlando Experience®.
TARGET: To enhance traveler experiences by streamlining processes in the airport’s main operational areas.
MCO launched the HappyOrNot® service in January 2014 to dedicate all efforts to improve customer experience at each point of customer journey.
What clients say
All members of our Customer Experience Committee have busy jobs at their facilities so we needed a tool or method that was easy, eye catching and could evaluate data automatically. HappyorNot delivered on all of these aspects! Now the committee reviews system data and makes changes that directly improves our patient experience.”
“A “Happy or Not” patient satisfaction assessment tool was launched in our ambulatory care sites in 2018. Patients are encouraged to rate their experience (anonymously) by pressing a button that best depicts their experience during their visit. The results are captured in aggregate and discussed at daily huddles with patient care staff.”
“This (HappyOrNot® service) sends us a dynamic report and we can tell by the hour what’s going on at our patient service center.”
