One complete solution
With our HappyOrNot®™ feedback solution, capturing and analyzing responses becomes quite simple. Feedback collecting Smileys are approachable, anonymous, and easy-to-use and above all, help you understand your customers and employees in all business environments.
Collect maximum customer or employee feedback in high traffic areas
Intelligent data insight
Track your performance
Our web-based Reporting Service assists in tracking and managing your performance by transforming collected feedback into data analytics which is clear and actionable.
The intuitive charts and graphs help pinpoint issues and uncover causes.
Measuring and validating your improvement actions are effortless with the trending data.
View your status at a glance
Quick View provides an instant overview of your key performance results summarised in easy-to-understand, informative widgets.
It also helps you focus on the most crucial information, and save time retrieving it.
Necessary improvement decisions can be made quickly and effectively with immediate access to your key performance status.
Delve deeper into your results
Analytics offers feedback results via interactive charts and graphs which enables you to research long-term trends as well as pinpoint exact times and places of service decline.
Drill down functionality and data exporting provide full control to analyse your past and current performance results. This way more informed improvement decisions can be made for the future success of your business.
Live sharing helps manage your reputation in real-time
Live Sharing
Auto-updating summary report for sharing your results internally and in location on info-screens.
Social Sharing
Click-to-share summary image for sharing your results online.
In-device reporting
Auto-updating summary report on the ‘Thank You’ screen.
Additional features
Role, location and time-based result summaries automatically sent to your email.
One page printable summary report for sharing your results internally and at location.
Click-to-share summary image for sharing your results online.
Integrate your HappyOrNot® results into your company’s own dashboard(s) with our Application Programming Interface.
Available for the Smiley Terminal.
Automated email notification when negative responses, in a specific location, exceed a pre-set value during a specified timeframe.
What clients say
All members of our Customer Experience Committee have busy jobs at their facilities so we needed a tool or method that was easy, eye catching and could evaluate data automatically. HappyorNot delivered on all of these aspects! Now the committee reviews system data and makes changes that directly improves our patient experience.”
“A “Happy or Not” patient satisfaction assessment tool was launched in our ambulatory care sites in 2018. Patients are encouraged to rate their experience (anonymously) by pressing a button that best depicts their experience during their visit. The results are captured in aggregate and discussed at daily huddles with patient care staff.”
“This (HappyOrNot® service) sends us a dynamic report and we can tell by the hour what’s going on at our patient service center.”
